Les partenariats de Microsoft autour de Live Communications Server 2005 et Live Communications Client continuent.
Le communiqué de presse
PARIS and Redmond, Wash., February 8, 2005 – Genesys Telecommunications Laboratories, Inc., an Alcatel company (NYSE: ALA, Paris: CGEP.PA), and Microsoft Corp. today introduced a new, combined solution that delivers converged enterprise communication services on existing and next-generation infrastructure. As part of a previously announced strategic agreement, Genesys Enterprise Telephony Software (GETS) will interface with Microsoft Office Live Communications Server 2005 and Microsoft’s upcoming live communications client (code named “Istanbul”) to deliver telephony collaboration for enterprise users.
The combined solution will allow customers to collaborate with colleagues, access availability and presence information and seamlessly manage phone calls among computers and desktop phones, using either existing PBX or next-generation IP networks. The converged communication applications can be deployed without “ripping and replacing” the existing infrastructure, due to the inherent interoperability of GETS with leading PBXs and IP telephony, thus avoiding significant capital expenditures.
“With Istanbul and Alcatel’s Genesys we are allowing enterprises to leverage existing or future infrastructures, bringing telephone and computer capabilities together for increased collaboration and productivity,” said Anoop Gupta, corporate vice president, Real-Time Collaboration Business Unit, Microsoft Corp. “Bridging the gap to the PBX has allowed Microsoft to build on our collaboration vision and provide telephony integration to enterprise users worldwide.”
Instant messaging users are already using collaboration and presence to see if colleagues and others are online and chatting, and the user experience will be significantly enhanced with telephony integration. GETS will extend presence and provide control of phone calls via Istanbul and other Microsoft Office applications. GETS leverages a Session Initiation Protocol (SIP) interface for Live Communications Server 2005, based on the European Computer Manufacturer Association (ECMA) TR-87 industry standard, and allows business users to communicate across a multi-vendor PBX environment. The product is designed for the largest companies in the world, supporting more than 10,000 users even in the earliest versions. It enhances Live Communications Server 2005 and enables instant messaging users to:
· Manage presence-based call forwarding
· Click to dial from your PC for both single-party and multi-party conference calls
· View telephony presence with availability information visible to users on “buddy” lists.
· See a caller’s name and contact details on their desktop at the moment a call arrives and answer the call with a single mouse click
· When working away from the office, dynamically “grab” calls going to their desk phone and answer from their current location
· Receive e-mail notification of missed calls, with accompanying caller contact details
“The convergence of communications and business applications represents a key component for delivering on our software and applications strategy,” said Jean-Christophe Giroux, president of Alcatel Enterprise Solutions activities. “This announcement underscores our commitment to bring new dimensions to enterprise communications that will result in better productivity and improved business processes.”
“By providing telephony integration with Istanbul, Genesys is able to move beyond the walls of the contact center and into the enterprise, where we continue to add business value,” said Wes Hayden, Genesys president and CEO. “Accessing and controlling phone functionality via the computer provides a great opportunity to simplify business interactions and enhance collaboration with business contacts.”
Availability:
The combined collaboration solution leveraging GETS, Live Communications Server 2005 and Istanbul will be available in the first half of calendar year 2005.